Information We Collect
We collect information needed to create accounts, process purchases, provide support, and secure the platform.
- Account information such as name, email address, password hash, company name, and account type.
- Company billing details when provided, including company name and EIN for company accounts.
- Purchase and entitlement records, including product, billing model, renewal dates, discounts, and tax summaries.
- Payment method summaries from our payment processor, such as card brand, last four digits, expiration month, and expiration year.
- Technical data such as IP address, browser details, sessions, activity logs, and security events.
- Support messages and form submissions you send to us.
Payment Information
ParseForge uses a PCI-compliant payment processor for payments. We do not store full card numbers, CVV codes, or raw payment credentials. Our payment processor may store payment details to support renewals, saved payment methods, and future customer-approved charges.
How We Use Information
- To create and secure customer accounts.
- To process checkout, invoices, subscriptions, discounts, taxes, and renewals.
- To unlock documentation and purchased product access.
- To provide support, troubleshoot errors, and respond to requests.
- To monitor abuse, prevent fraud, and protect platform integrity.
- To improve product quality, user experience, and operational reliability.
Sharing Information
We share information only when needed to operate ParseForge, comply with law, or protect our rights. Service providers may include payment processors, hosting providers, email providers, analytics, monitoring tools, and support tools. We do not sell customer personal information.
Security and Retention
We use reasonable administrative, technical, and organizational controls to protect customer data. We keep information for as long as needed to provide services, comply with legal obligations, resolve disputes, enforce agreements, and maintain accurate business records.
Your Choices
You may request account updates, exports, or deletion by contacting support@parse-forge.com. Some billing, tax, security, and transaction records may need to be retained where required by law or legitimate business needs.
Contact
For privacy questions or data requests, contact ParseForge at support@parse-forge.com.